Terms of Business
Terms of Business
Alterations
Minor itinerary adjustments are free of charge. Williams Chauffeur Services at its own discretion will determine the nature of any adjustments and alter the charges accordingly.
Waiting Time (Exc. Airport Flight Arrivals)
The first 15 minutes of waiting time are automatically included in our charges, thereafter we charge waiting time by 15-minute increments at £7.50 per 15 minutes. Unless pre-agreed, after 30 minutes of waiting, we reserve the right to deem the booking cancelled by the customer and will charge in accordance with our cancellation policy. Once we have dispatched the vehicle, if the collection time changes, the waiting time will start from the original collection time. If we cannot accommodate the revised collection time, this will be classed as a cancellation and will charge in accordance with our cancellation policy.
Hire Price
We guarantee the cost of vehicle hire providing that the original itinerary at the time of booking hasn't been altered.
Insurance
We are insured for passenger travel and for public liability which doesn't constitute baggage, document or parcel insurance which is up to the client who booked our services. If you require a member of our staff to drive your own/company vehicle, they must be covered on your/company insurance. Williams Chauffeur Services accept no liability for insurance excess, theft or damage whilst not in a vehicle belonging to Williams Chauffeurs Services.
We don't accept responsibilities for delays caused by adverse weather conditions, accidents or traffic congestion. We don't accept responsibilities for theft or damage to properties of the person who made the booking or any other person travelling within the booking. Any delays caused by strike action, Acts of God or Force Majeure.
Disorderly Behaviour
We reserve the right to refuse travel to anyone deemed to be a nuisance or danger to our passengers or employees. We may seek the help of the police to remove any offenders from our vehicles and will not pay compensation or refund in such circumstances. Any damage to our vehicles will be charged at main dealer prices and additional charges for lost business will be charged whilst the car is off the road.
Soiling
Depending on the extent of soiling, we will charge up to £400.00 for any soiling of our vehicles which includes loss of business whilst the vehicle is off the road.
Smoking
We strictly observe a non-smoking policy in all our cars, no variations to this order can be made by law.
Use of Vehicles
Williams Chauffeur Services make every effort to supply top quality vehicles. However, should such vehicles be not available, we reserve the right to provide a similar alternative vehicle at the same price - this hire shall be known as subcontract or sub-hire.
Cancellations and Refunds
If you wish to cancel your booking, please email us at info@williamschauffeurs.co.uk or telephone us on 01706 821296. Full charges will be payable in the event of cancellations with less than 24 hours' notice.
Refunds will only be given if we are non-operational or unable to supply a vehicle. If the booking is cancelled with over 24 hours' notice, the money will be held in credit against the next booking.
Payment
Unless agreed, we require payment to confirm the booking by either bank transfer or credit/debit card. If payment is to be made by credit/debit card, this is done via PayPal. Williams Chauffeur Services do not keep customers card details unless agreed with the card holder.
Account Customers
All invoices are due for payment on a strict 7 days from invoice date. Any invoice outstanding beyond this period will attract a £35.00 late payment admin charge. Any payments outstanding after 28 days will be referred to our debt recovery agency.
Complaints
If for some reason you are unhappy with the service, you should, in the first instance, relay your concerns immediately to the driver, who will try to rectify the issue on the spot. If the matter hasn't been resolved to your satisfaction, please e-mail us at info@williamschauffeurs.co.uk providing the driver's details, date and time of the incident.
Special Offers
Special offers are subject to availability, and we reserve the right to stop any special offers without notice.
Airport Transfers
We always endeavour to make our airport collections as smooth and efficient as possible, so we thought it would be useful to let you have details of our operating standards.
Flight arrivals
We will normally be at our meeting point not more than 45 minutes after the flight has landed allowing time for embarkation, passport control, baggage collection and customs. Please let us know if you feel that for any reason, we should be earlier.
Flight Delays
Flight delays are of course beyond our and your control, but we constantly monitor schedules via the airport website and plan our own schedules to give a reasonable degree of flexibility. However, we do reserve the right to subcontract any work that we are not able to fulfil. In the case of extreme delays (over 2 hours) and the unlikely event that either we or our subcontractors cannot reschedule, we will make every effort to contact you so you can arrange alternative transport. The money will then be held in credit for the next booking.
Early Flight Arrivals
Again, we monitor the flight schedules and will be as flexible as possible, though a certain amount of waiting in the terminal building may be unavoidable. We will contact you by mobile phone if this is the case (please ensure that we have your number)
Waiting Time
We allow up to 60 minutes waiting time from when the flight has landed. Additional waiting time is charged at £7.50 per 15 minutes.